Frequently Asked Questions

What's the difference between custom shop awards and bespoke awards?

Custom shop awards are pre-designed awards that can be customized with text, logos, and artworks. Bespoke awards are completely custom-designed awards, created from scratch to meet your specific requirements.

Do you have a quality assurance process?

Yes, we have a rigorous quality assurance process in place to ensure that all of our awards are of the highest quality. This includes regular checks and inspections during the production process, as well as a final inspection before shipment.

Can I order in high volumes?

Yes, we are able to handle large volume orders and have the capacity to produce awards in large quantities. Read more on our dedicated page for high-volume projects.

What award should I buy?

The type of award you should buy depends on the occasion and the individual or organization being recognized. Browse our webshop, lookbook, or bespoke categories for inspiration or reach out to us. Our team of experts can help guide you in choosing the right award to suit your needs.

Why should I personalize my award?

Personalizing your award adds a unique touch and makes the recognition even more special for the recipient. Personalization can include adding the recipient's name, a message, or a company logo.

What does personalization look like on my award?

Personalizing your award adds a unique touch and makes the recognition even more special for the recipient. Personalization can include adding the recipient's name, a message, or a company logo.

Where are you located?

Fabit is located at Hessenplein 2, 2000 Antwerp, Belgium.

Why are you the best awards company? 

We are dedicated to providing the highest quality products and customer service, all while maintaining quick turn-arounds. Our team of talented designers and craftsmen use the best materials to create unique, custom awards that truly stand out. With a commitment to sustainability and a strong focus on customer satisfaction, we are confident that we offer the best awards in the industry.

What is a custom trophy?

A custom trophy is a unique award that is designed and created to your specific requirements. This can include the size, shape, materials, and design elements of the award. With a custom trophy, you can create a truly special and memorable award for your recipients.

What's the ordering process?

The ordering process for custom awards can be done in two ways: through our bespoke designs or through our webshop.

For bespoke designs, the steps involved are:

Contact us to receive a free quote
Provide us with your design requirements and specifications
Receive a digital mockup of the award design for approval
Confirm the order and provide payment
Receive the final product delivered to your desired location.

For orders placed through the webshop, the steps are:

Design your custom awards using our online configurators
Add your designs to the cart and select quantities
Fill in your billing and shipping details in the checkout flow
Complete the payment to confirm your order.

How do I get a quote for a custom award?

To get a quote for a custom award, you can contact our sales team by phone, email, or through our website's contact form. Provide us with details such as the type of award you are interested in, the quantity, your budget estimation, and any customization you require. Our team will then provide you with a personalized quote based on your specific requirements.

How creative can I be when designing a bespoke award?

You can be as creative as you want when designing a bespoke award with Fabit. Our team of experienced designers will work with you to bring your vision to life. Whether you have a specific design in mind or need help coming up with ideas, we are here to help.

I work in a niche industry - can you create an award to meet my specific requirements?

Yes, we can create awards to meet the specific requirements of any industry. Our team of experts has experience creating awards for a wide range of industries and will design a unique award that fits your specific needs.

Can you deliver awards direct to my winners?

Yes, we can deliver awards directly to your winners. Simply give us the necessary details, such as their names and addresses, and we will provide you with a custom quote for the direct delivery service.

How do I send my logo or artwork?

You can send your logo or artwork to your sales contact. Make sure to use high quality files. We accept a range of vector file formats, including EPS, PDF, AI, or SVG. If this is not possible, high-resolution images in JPG, PNG, or TIFF format are also acceptable. When providing 3D files we accept STL and OBJ file formats.

Can you store inventory for us?

Yes, we can store inventory for you. Contact us to discuss your specific needs and we will work out a customized solution for you.

Can you replicate my existing award?

Yes, we can replicate your existing award if you have the rights to it. Our custom projects are designed to meet the specific needs and requirements of each client, so your award will be a one-of-a-kind piece. If you don't have the rights to the original design, we can use it as inspiration to create a bespoke award that closely resembles it.

Can my winners order duplicate awards through you?

Yes, your winners can order duplicate awards through us. Simply let us know and we will provide you with the necessary information and pricings.

Can I personalize my award?

All our products are custom-made. You can personalize your award by adding text, logos, and images. Our webshop provides you with easy-to-use configurators to personalize your own creations. In case you choose for a bespoke design traject, our team of designers will work with you to ensure that your award is customized to your specific requirements.

Can I add my company logo on the award?

Yes, you can add your company logo on the award.

Can I add my team logo on the trophy?

Yes, you can add your team logo on the trophy.

Where do I start?

You can start by browsing our webshop, lookbook, or bespoke categories to get an idea of the types of awards we offer. If you have specific requirements, our team will help you create a bespoke award that fully meets your needs. You can contact us for a quote or to discuss your requirements in more detail.

Can I buy a low-budget trophy?

We offer a range of awards at different price points to suit your budget. While we do not offer the cheapest awards on the market, we believe in the quality of our products and the value they offer. Our awards are made from the best materials and are designed to last, making them a great investment.

What format should I supply my logo's and winner text in?

For the best results, we recommend supplying your logos and winner text in vector format (EPS, PDF, AI, or SVG). If this is not possible, high-resolution images in JPG, PNG, or TIFF format are also acceptable. Our team can provide you with guidance on the best format for your specific requirements.

What do I do if I can't find the award that I am looking for on the webshop?

If you can't find the award you're looking for on our webshop, our team can help you create a custom award that meets your specific requirements. Simply contact us to discuss your needs, and we will work with you to create a unique and memorable award.

How does online customization work?

Our online customization tool allows you to design your award exactly as you want it. You can choose from a variety of materials, colors, shapes, and sizes to create a truly unique award. Simply select your preferred options and preview your award in real-time before placing your order. Make sure to use our volume discounts to your benefit.

What if I want to customize more than one award?

You can customize as many awards as you need and add them to your cart. Once you've finished customizing, simply review your order and proceed to checkout. There's no limit to the number of awards you can order, as we have the experience to handle high-volume orders efficiently

How are taxes applied for webshop orders?

For webshop orders, taxes are applied by inputting the VAT number into the shopping cart before proceeding to checkout. The validity of the VAT number is verified, and the correct taxes are calculated based on the shipping address and the laws governing intra-community supply in the "shipping" step of the checkout.

Are your awards sustainable?

Yes, we take sustainability into consideration when selecting materials and manufacturing processes for our awards. We offer eco-friendly options and are always exploring new ways to reduce our environmental impact. Read more information on our dedicated sustainability page.

Is your packaging sustainable?

We are committed to reducing waste and making our packaging as sustainable as possible. We use recyclable materials wherever we can and encourage our customers to recycle the packaging after they receive their awards.

Do you have a minimum order value?

Our webshop does not have a minimum order value requirement. You can place an order for any quantity, whether it's a single award or a large volume order. However, our bespoke design service begins at €2500.

How much does a custom award cost?

The cost of a custom award depends on several factors, such as the size and complexity of the design, the materials used, and the quantity ordered. Our online store showcases the pricing per product and offers discounts for bulk orders. For bespoke design projects, we offer a free quotation service. To receive a personalized estimate, please contact us and provide your design specifications.

How are your awards priced?

The price of our awards depends on several factors, such as the design, size, materials, and quantity. Our team can provide you with a detailed quote based on your specific requirements.

How are taxes applied for webshop orders?

For webshop orders, taxes are applied by inputting the VAT number into the shopping cart before proceeding to checkout. The validity of the VAT number is verified, and the correct taxes are calculated based on the shipping address and the laws governing intra-community supply in the "shipping" step of the checkout.

What is intra-community supply?

Intra-Community supply is a term used in the European Union (EU) to refer to the supply of goods from one EU member state to another. In this context, the supplier and the customer are both based in different EU member states, and the goods are being transported from one EU country to another. An intra-Community supply is considered to be a domestic transaction within the EU and is subject to the VAT rules of the EU member state where the goods are supplied. The supplier must charge VAT in the country of supply, but can also reclaim the VAT charged in the country of destination, provided that the customer is VAT-registered in that country.

Are your awards supplied in a presentation box?

The supply of a presentation box is available as an option. If you're interested in adding this extra touch to your bespoke awards, simply let us know and we will include it in your custom quote.

How should I plan for a set event date?

To ensure that you have your trophy in time for your event, it's essential to start planning ahead. We recommend to start thinking about your trophy at least 2 months before the event date. This will give us enough time to design and create a bespoke trophy for you, as our process typically takes around 6 weeks. If you have less than 6 weeks until your event, our customizable webshop products may be a more suitable option for you, as they can be produced within 10 to 15 days of your online design. When planning, be sure to also consider shipping time to your location.

What is your lead time for delivery?

The lead time for delivery of custom awards depends on several factors, including the size and complexity of the design. For orders placed through our webshop, the design process can be completed in a few clicks and takes 2-3 weeks for production. For bespoke products, we can provide a first design proposal within 5 business days, and after incorporating any necessary changes based on your feedback, it takes an average of 3-4 weeks for production.

How long upfront should I order an award?

We recommend starting to think about your award at least 2 months before your event. This allows us to have enough time to design and create your bespoke award to your specific requirements. For those with less time, our customizable webshop products are a great solution and can be shipped within 10 to 15 days.

What material can my award be made from?

Awards can be made from a range of materials, including 3D printed polyamid, metal, natural oak wood, plexi glass, and acrylic. Our team will help you choose the best material for your award based on your specific requirements.

Can you help promote my event?

We would be happy to help promote your event! Please contact us to discuss the various options available.

Will I see a final design before production starts?

Before we commence production, you will receive a digital mockup of the award design for your review and approval. This gives you an opportunity to make any desired changes or modifications to ensure that the final product meets your expectations to the fullest. The digital mockup serves as your final check and approval before we begin manufacturing.

What countries do you ship to?

Our company works in partnership with UPS for international shipping. UPS has a broad reach, with a presence in over 220 countries and territories, allowing us to serve customers in all of the world's major economies, as well as many emerging markets. However, please note that we reserve the right to cancel or refuse an order based on political situations or other factors.